bdg11 Privacy Policy

This Privacy Policy ("Policy") describes how bdg11 ("bdg11", "we", "us", "our") collects, uses, stores, discloses, and protects personal data belonging to users ("you", "your") of the bdg11 online casino and sports betting platform available at https://bdg11.bio and all associated subdomains and services (collectively, the "Platform").

By registering an account on bdg11 or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read alongside our Terms and Conditions, which govern your use of the bdg11 Platform. Both documents together constitute the complete framework governing your relationship with bdg11 as a registered user.

bdg11 collects personal data from you in several ways when you use the Platform. The categories of personal data we collect include, but are not limited to, the following:

• Identity and contact information: full legal name, date of birth, nationality, registered Bangladesh mobile number, and email address provided at the time of account registration or subsequently updated via account settings.
• Identity verification documents: copies of government-issued identification such as Bangladesh National Identity Card (NID), passport, or driver's licence submitted during the KYC verification process. These documents are processed securely and retained only for the duration required by applicable regulations.
• Financial and transaction data: deposit amounts and methods (bKash, Nagad, Rocket, Upay, or bank transfer), withdrawal requests and processing records, transaction timestamps, and account balance history. This data is essential for operating the Platform and for regulatory compliance.
• Gaming and betting activity: records of all game sessions, bet placement history, game results, wager amounts, bonus utilisation, and win/loss records on the Platform. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and general geolocation data derived from your IP address. This information helps us detect fraud, prevent unauthorised access, and deliver a consistent platform experience.
• Communications data: records of all correspondence between you and bdg11 customer support, including messages sent via email to [email protected], live chat transcripts, and any written complaints or feedback submitted through the Platform.

We collect this data through account registration forms, identity verification submissions, payment processing records, automated logging systems on the Platform, and your direct communications with our support team. We do not collect personal data passively through third-party social platforms or advertising networks.

bdg11 uses the personal data collected from you for the following specific purposes. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent:

• Account creation and management: to register and maintain your bdg11 account, verify your identity and age as required by our Terms and Conditions, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and respond to your support requests.
• Platform operation and service delivery: to deliver and improve the games, betting markets, and other features available on bdg11, including personalising your experience based on your game and betting preferences, and to ensure the technical stability of the Platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, unauthorised account access, and other activities that could compromise the security or integrity of the Platform or harm other users.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling behaviour, to apply deposit limits, cooling-off periods, and self-exclusion tools where requested, and to fulfil our obligations under our Responsible Gaming Policy.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) regulations, tax reporting requirements, law enforcement requests, court orders, and any other legal obligations applicable to the operation of the Platform.
• Service communications: to send you transactional notifications relevant to your account — such as deposit confirmations, withdrawal processing updates, bonus credits, and security alerts. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

bdg11 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. All account-level decisions — including account closures, withdrawal holds, and bonus forfeitures — involve human review when contested by the account holder.

bdg11 processes your personal data on one or more of the following legal bases, depending on the specific data and the purpose for which it is used:

• Contractual necessity: processing your identity data, contact details, payment data, and gaming activity records is necessary to perform the contract between you and bdg11 — specifically to provide you with access to the Platform, process your transactions, and maintain your account.
• Legal obligation: processing identity verification documents, transaction records, and AML-related data is required by applicable regulations governing online financial services and gaming platforms. We are required to retain certain data for defined periods and to produce it upon lawful request from regulatory or law enforcement authorities.
• Legitimate interests: processing device and technical data for fraud detection, security monitoring, and Platform improvement is carried out on the basis of bdg11's legitimate interest in protecting its business, its platform integrity, and its users from harm, where those interests are not overridden by your privacy rights.
• Consent: where bdg11 processes your data for a purpose that is not covered by the bases above — for example, sending you optional promotional communications about bonuses or new games — we will first obtain your explicit consent. You may withdraw that consent at any time by contacting [email protected] without this affecting the lawfulness of prior processing.

bdg11 does not sell, rent, or trade your personal data to unaffiliated third parties. We share your personal data only in the following limited and controlled circumstances:

• Payment service providers: your transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, or your bank) to the extent necessary to complete your deposit or withdrawal transaction. These providers operate under their own privacy policies and are independently responsible for their processing activities.
• Game and technology providers: technical data necessary to operate third-party games from providers such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming is shared with those providers solely for the purpose of delivering the game service to you. These providers are bound by data processing agreements that restrict their use of your data.
• Identity verification services: where bdg11 uses a third-party KYC provider to assist with age and identity verification, your identification documents and personal details may be shared with that provider solely for verification purposes. The provider is contractually obligated to handle your data securely and confidentially.
• Legal and regulatory authorities: where bdg11 is required to do so by applicable law, court order, or formal request from a competent regulatory or law enforcement authority, we will disclose the minimum personal data necessary to comply with that requirement. We will notify you of such disclosure where we are legally permitted to do so.

In all cases where personal data is shared with third parties, bdg11 takes reasonable steps to ensure that the recipient handles your data in a manner consistent with this Policy, applies appropriate security measures, and uses your data only for the purpose for which it was shared.

When you make a deposit or withdrawal on bdg11 using bKash, Nagad, Rocket, Upay, or a Bangladesh bank transfer, bdg11 records the transaction details — including the payment method identifier, transaction reference number, amount in BDT, and timestamp — for account management and compliance purposes. bdg11 does not store full mobile wallet PINs or full bank account numbers on its own servers.

All payment transactions on bdg11 are processed through the respective payment provider's own secure infrastructure. bdg11 acts as the merchant of record for gaming transactions but does not operate as a payment processor or financial institution. Your financial data shared with payment providers is governed by those providers' own privacy policies and security standards.

bdg11 may be required under applicable anti-money laundering regulations to report certain financial transactions or patterns to relevant authorities. Where such reporting is required, bdg11 will comply without prior notification to the account holder, as required by law.

bdg11 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly and to improve your experience. The cookies we use fall into the following categories:

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as session management (keeping you logged in during your visit), security token validation, and the correct operation of the cashier and game interfaces. These cookies cannot be disabled without breaking the Platform's core functionality.
• Analytics cookies: these cookies collect anonymised information about how users interact with the Platform — such as which games are most played, which pages are visited most frequently, and where users encounter errors. This data helps bdg11 improve the Platform. Analytics data is aggregated and does not identify individual users.
• Preference cookies: these cookies remember your Platform preferences — such as your preferred language, game display settings, and responsible gaming tool configurations — so you do not have to reset them each time you visit. Disabling preference cookies will mean your settings are not saved between sessions.
• Security cookies: these cookies support fraud detection and account security features, including identifying unusual login patterns, detecting simultaneous login attempts from different locations, and validating your session against known threat indicators. These cookies are essential for protecting your account.

You can manage or delete cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential or security cookies may prevent some or all features of the bdg11 Platform from functioning correctly.

bdg11 retains your personal data only for as long as is necessary for the purposes described in this Policy, or for the duration required by applicable law, whichever is longer. The following general retention periods apply: account data and transaction records are retained for a minimum of 5 years from the date of the last transaction or account closure to comply with AML and financial regulations; identity verification documents are retained for a minimum of 5 years from the date of verification or account closure; gaming activity records are retained for 3 years from the date of each session; and communications with customer support are retained for 2 years from the date of the last message in each thread.

When the retention period for your data expires and there is no continuing legal obligation to retain it, bdg11 will securely delete or anonymise the data so that it can no longer be associated with you as an individual. Data that has been anonymised may be retained indefinitely for aggregate statistical analysis.

bdg11 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account data, access controls that restrict who within bdg11 can view your personal data based on their operational role, and regular security audits of the Platform's infrastructure.

Despite our security measures, no system connected to the internet is completely immune to security threats. bdg11 cannot guarantee the absolute security of data transmitted over the internet. You are responsible for maintaining the security of your account login credentials — do not share your password with anyone, and contact [email protected] immediately if you believe your account has been accessed without authorisation.

As a user of the bdg11 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account username:

• Right of access: you have the right to request a copy of the personal data bdg11 holds about you, along with information about how it is being used and with whom it has been shared. We will respond to access requests within 30 days of receipt.
• Right of rectification: if you believe any personal data bdg11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account information directly via your account settings.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and no other legal basis for processing applies, or where the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot delete data we are legally required to retain.
• Right to restrict processing: you have the right to request that bdg11 restrict the processing of your personal data in certain circumstances — for example, while you are contesting the accuracy of data we hold, or while an objection to processing is being considered.
• Right to data portability: where bdg11 processes your personal data by automated means on the basis of your consent or a contract, you have the right to receive that data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to object: you have the right to object to bdg11 processing your personal data where that processing is based on legitimate interests. You also have the right at any time to opt out of receiving optional marketing communications from bdg11 by contacting [email protected].

bdg11 will respond to all privacy rights requests within 30 calendar days of receipt. Where a request is complex or relates to a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

The bdg11 Platform is strictly intended for adults aged 21 and above. bdg11 does not knowingly collect personal data from individuals under the age of 21. If bdg11 discovers that it has inadvertently collected personal data from a person under 21, it will delete that data as soon as reasonably possible and close any associated account.

If you are a parent or guardian and you believe your child under the age of 21 has registered an account on bdg11 or provided personal information to bdg11, please contact us immediately at [email protected]. We take the protection of minors very seriously and will take prompt action to remove any data relating to underage users.

bdg11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made, we will post the revised Policy on this page with an updated effective date and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of the bdg11 Platform after any revised Privacy Policy has been posted constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you remain informed about how bdg11 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bdg11 processes your personal data, please contact the bdg11 data support team. All privacy enquiries are handled confidentially and responded to within 30 calendar days of receipt.

Contact bdg11 by email at [email protected]. Please include your registered account username and a brief description of your privacy request or concern so that we can assist you as efficiently as possible.